Project Management

- Joint Application Design


- Exploratory no charge document
- 8 hours max
- High level overview as discussed between the client and MESSAGEmanager Solutions containing client’s requirements, proposed solution and technical information such as telephone system.
- Includes “Items to be clarified” which allows all parties to develop the design ideas.

Functional Specification

- Includes system architecture

- Call flows
- Database schema
- User tools and prompts
- User acceptance testing
- “Out of scope” - issues not included in project

Statement of Works

- Detailed statement of all work involved in the implementation of the MESSAGEmanager solution purchased and contains

- Details of the human resources involved
- Assumptions and Dependencies
- Technical Prerequisites
- Scope and out of scope information
- Training Details
- Timelines
- Change control procedures

- Administrator training on management of MESSAGEmanager Voice Mail, Exchange or Domino Voice Mail. Includes Administrator Training Manual. 

- Maximum 2-3 administrators per session.

- Available in units up to 4 hours.

User Voice Mail Training

- User training on the TUI and GUI features of MESSAGEmanager Voice Mail, Exchange or Domino Voice Mail.

- Customized user reference material available.

- Maximum 10 users per session, depending on training facilities.

- Available in units up to 4 hours.

Custom Training

- Custom training agendas designed for users and/or administrators.

- Requires Custom Documentation.

- Available in units of 8 hours (2 units min requirement).

For more information, contact us.