Technical Support Services (TSS)

MESSAGEmanager Technical Support Services (TSS) comprise a team of dedicated professionals, complemented with advanced processes and technology, to ensure customers enjoy a prompt and accurate response to MESSAGEmanager technical issues.

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Our support engineers are fully trained and certified in MESSAGEmanager products and have proven field experience in implementing and supporting IP and TDM messaging solutions. Many also hold additional certifications from Microsoft, IBM Lotus, Cisco, Avaya and other technologies that integrate with MESSAGEmanager products.

We provide a comprehensive searchable Knowledge Base that answers many common problem situations.

Our strategic technology alliances ensure we have access to software and hardware platforms to troubleshoot, support and develop our innovative solutions.

MESSAGEmanager Solutions is committed to new versions of its products and regular releases of service packs. Customers are advised of their availability which can be downloaded from our website or delivered via mail or e-mail.

Complete TSS document available here.

For Professional Services, click here.