VoiceXML Architecture
 

MESSAGEmanager is a flexible call processing platform based on Voice XML that works with your IP telephony system, e-mail and data infrastructure to help manage incoming calls, information requests and voice messages. Read the VoiceXML White Paper for more information.

Applications implemented with MESSAGEmanager are less costly and less complex to develop, manage and maintain than proprietary systems as they can be easily updated by internal IT staff with HTML skills. Development and maintenance costs are distributed across both Web and telephone self-service options, further enhancing your return on investment.

Speech Attendant
Speech Enabled Auto Attendant
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 provides Intelligent Call Routing via a Speech Enabled Auto Attendant. Callers can state the name of the person or department they wish to speak with rather than having to remember extension numbers use touch-tone or wait for an operator.
Speech Enabled IVR
Speech Enabled IVR
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 provides telephone access to web and back office services using speech recognition, text-to-speech and audio prompts for organisations that wish to deliver excellent and consistent customer service.

MESSAGEmanager seamlessly integrates with e-mail solutions such as Microsoft Exchange and Lotus Domino for Voice, Fax and SMS.

Presence based Intelligent Messaging for Exchange
Presence based Intelligent Messaging for Exchange
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 informs callers of your current status and when you will be available.
Escalation
Voice Mail Escalation
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 ensures no important voice calls are left unanswered. Messages which have not been actioned within a given time period are escalated to another party, who is notified by SMS or telephone call. Unlimited time base rules make Escalation ideal for critical and after hours service teams.
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