MESSAGEmanager Interactive Voice Response (IVR) is designed for banking, finance, entertainment, travel, manufacturing and health organisations and government departments that wish to deliver excellent customer service.

MESSAGEmanager is well suited for customer service applications such as tracking freight shipments, checking accounts, and using call centre services. Other typical applications include providing callers with information such as stock quotes, airline flight information or weather, conducting on line banking, order taking and paying accounts.

MESSAGEmanager avoids the problems associated with traditional legacy systems that rely on proprietary application development environments, by leveraging existing internet technology infrastructure to back-end business systems to deliver innovative speech driven solutions.

IVR applications implemented with MESSAGEmanager are less costly and less complex to develop, manage and maintain than proprietary systems as they can be easily updated by internal IT staff with HTML skills. Development and maintenance costs are distributed across both Web and telephone self service options - further enhancing ROI.

MESSAGEmanager Speech Recognition (PDF 186Kb)

MESSAGEmanager VoiceXML - Telephone access to your web site (PDF 500Kb)