Historically self service IVR applications have not
been integrated into business IT applications due to
cost and proprietary technology constraints.
Now with MESSAGEmanager standards based tools and technologies,
integrating speech-enabled self service with SAP applications
is a cost effective reality.
Self service access to SAP Business Applications improves
customer service and reduces infrastructure and manpower
costs. MESSAGEmanager can provide 24 hour self service
access to SAP Business Applications for many applications
including payroll inquiries, scheduling,expense reporting,
benefi ts enrolment, time entry, schedule and fl ight
information, dealer/store/ATM locator, order status,
mortgage/loan rate fi nder, meter reading, ticket management,
billing problems,product return authorizations, bill
payment, name and address changes, order placement,
account activation and enrolment.
