Historically self service IVR applications have not been integrated into business IT applications due
to cost and proprietary technology constraints.

Now with MESSAGEmanager standards based tools and technologies, integrating speech-enabled
self service with SAP applications is a cost effective reality.

Self service access to SAP Business Applications improves customer service and reduces
infrastructure and manpower costs. MESSAGEmanager can provide 24 hour self service
access to SAP Business Applications for many applications including payroll inquiries, scheduling,
expense reporting, benefi ts enrolment, time entry, schedule and fl ight information, dealer/store/ATM
locator, order status, mortgage/loan rate fi nder, meter reading, ticket management, billing problems,
product return authorizations, bill payment, name and address changes, order placement, account
activation and enrolment.