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MESSAGEmanager Speech
Attendant is a comprehensive VoiceXML - based attendant
that enables call routing for enterprises of any size.
Callers simply state the
name of the person or department they wish to speak
with rather than having to remember extension numbers,
use touch-tone or wait for an operator.
MESSAGEmanager Speech
Attendant improves customer service levels by shortening
on-hold times and saves time and money by reducing attendant
staffing requirements.
Based on MESSAGEmanager
V10, the proven VoiceXML platform from MESSAGEmanager
Solutions and Nuance Open Speech Recogniser, the Speech
Attendant is a flexible, robust and scalable solution
that can meet the requirements of any size organization
24 hours a day, 7 days a week.
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Request
a name or a department and MESSAGEmanager immediately
transfers the call to the person or department without
using a live operator. |
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