We hope that in 2010 the economic climate recovers sufficiently to give you the confidence to make those business investment decisions that were deferred and delayed in 2009.

On behalf of the staff of MESSAGEmanager Solutions I would like to thank you for your patronage over the last 12 months and wish you and your loved ones a happy and safe holiday season.

MESSAGEmanager R1 2009 SP4

Microsoft Hyper V Support for MESSAGEmanager IP FAX

MESSAGEmanager IP FAX software is now supported in Hyper V virtualization environments. Hyper V, the Microsoft virtualization platform, is available as an integral feature of Windows Server 2008 (R2). MESSAGEmanager FAX thrives in a virtual machine environment since it has no hardware dependencies.

As a software-only solution MESSAGEmanager can be deployed and administered in any virtual machine environment. Operating in a virtual environment saves time and money as there are no requirements to purchase and install fax boards, replace defective ones, or deal with hardware problems. Installation in a virtual environment can be quickly rolled out to users regardless of location or environment. As MESSAGEmanager is Hyper V ready it integrates quickly into backup, data replication and disaster recovery scenarios.

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BT iNet selects MESSAGEmanager

UK based BT iNet has selected MESSAGEmanager as preferred FAX and SMS solution for Cisco Unified Communications Manager.

BT iNet will market MESSAGEmanager to its new and existing Cisco Unified Communications customers with local support provided by MESSAGEmanager UK distributor, ICON.

Phil Read, Sales & Marketing Director for BT iNet said “MESSAGEmanager is a highly flexible solution and comes with a very attractive pricing model.  It outperforms many other Cisco approved solutions we have seen in terms of its robustness and functionality and from our experience of working with ICON over the years we know that they are able to provide first class support.”

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New Integrated SAP Gateway

SAP has announced they intend to remove SAPconnect RFC from future versions of Netweaver, commencing with Netweaver 7.2, due for release in mid 2010.

SAPconnect allows the connection of external communication components to the R/3 System. As the standard interface for external communication, SAPconnect supports telecommunication services such as Fax, pagers, Internet and X.400, as well as sending to printers and between several R/3 Systems. MESSAGEmanager FAX SAP Connector uses SAPconnect to enable R3 to communicate with MESSAGEmanager FAX Server.

MESSAGEmanager is currently updating the interface to replace SAPconnect RFC with SMTP, which is scheduled to ship with R1 in early 2010.

The new integrated SAP Gateway will:

MESSAGEmanager FAX interoperates with Nortel

MESSAGEmanager Solutions client, Lyttelton Port of Christchurch (LPC), is New Zealand’s largest coal facility, a busy shipping port that handles over 250,000 containers and 1,200 ships each year.

LPC staff rely on fax for critical procurement and purchase orders, stock purchases and daily shipping forecasts. The organisation moved to virtualised servers, but still had a physical fax server with fax card which was adding to cable clutter and stopping them truly unifying their communications.

Importantly, in addition to integrating with Exchange, Outlook and Lawson ERP Systems, any updated fax solution needed to interoperate with LPC’s Nortel CS1000 Telephony PBX.

LPC chose MESSAGEmanager’s 100% software IP FAX Server, familiar with its reliability and performance as they had previously installed an earlier version.

MESSAGEmanager Solutions' technical team performed extensive interoperability testing on the Nortel CS1000 before clearing it for install. The successful testing and install enabled LPC to preserve their investment in their telephony system, while ensuring it was further leveraged by the unification and integration of fax with all other systems.

LPC say the change has allowed them to “decommission old fax hardware, roll up fax into our virtual environment and eliminate the need to maintain a separate physical fax server.”
This has lead to a reduction in ongoing costs and reduced TCO and technical support time.

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Christmas Closure Information

Our offices will be closed from 24th December to January 11th 2009. Technical support services will be available through the holiday season with no disruption.

Siân Taylor
Marketing Manager, MESSAGEmanager Solutions