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Leading
developer and provider of communication and messaging
systems, MESSAGEmanager Solutions, has announced a move
into the IP Telephony space with the launch of a range
of innovative Voice Mail, Unified Communications, Presence
and Voice Response IP solutions.
MESSAGEmanager
Solutions has incorporated Dialogic® NetStructure™
Host Media Processing software into its MESSAGEmanager
product suite to provide customers with flexible, cost
effective IP Telephony and a solid foundation for the
development of advanced, feature-rich productivity and
unified communications solutions.
MESSAGEmanager
Solutions integrates with any switch or device supporting
the two major international standards for VoIP, H.323
and SIP, currently supported by Cisco, Microsoft, Alcatel,
Siemens, NEC, 3COM, Avaya, Samsung, Nortel, Mitel and
Ericsson.
"Dialogic
values our association with MESSAGEmanager
Solutions" said Sean Casey, manager,
Communications Sales Organisation Dialogic Australia
and New Zealand. "By
designing standards-based building blocks from Dialogic
into its platform, MESSAGEmanager
Solutions is able to deliver a flexible, scalable solution
to the marketplace. This high performance solution will
reduce the deployment time and total cost ownership
of new converged communications applications."
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According
to Ivor Livingston, Chief Executive for MESSAGEmanager
Solutions,
"Today
we see the broader adoption of VoIP largely based on
the ability to reduce costs. The real cost savings will
come fromproductivity enhancing applications enabled
by VoIP Technology."
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IP Telephony
enables employees to be productive wherever they are,
providing business organisations with a more flexible
workforce than ever before. When "voice" is
running over IP networks, it gains the location independence
of data.
"Suddenly
people are connected independent of the phones they
happen to be near at that moment," Livingston
said.
"Traditional
telephony often has the opposite effect on productivity
with many calls ending up in voice mail and the average
employee wasting the equivalent of a couple of days
each month playing telephone tag."
Unified
Communication can increase the probability of each call
to an organisation being connected by delivering real
time voice communications to IP devices such as IP phones
and "soft" phones.
MESSAGEmanager
Presence (to be launched in 2005) is based on Microsoft
Live Communication Server and will provide intelligence
about a user's availability, capability and desire to
communicate. Presence will enable callers to know if
the party they require is available, eliminating telephone
tag, lowering communications costs, leading to faster
business decisions and consistently high levels of customer
and employee satisfaction.
MESSAGEmanager
Solutions product is a Standards-based communications
and messaging platform based on Voice XML that delivers
powerful Voice Messaging, Presence, Speech, IVR, Fax,
Telex, Mail and SMS services.
MESSAGEmanager
Solutions VoIP-enabled products include MESSAGEmanager
Interactive Voice Response™, MESSAGEmanager Voice
Mail™ and MESSAGEmanager Exchange™ and MESSAGEmanager
Domino Voice Messaging™.
MESSAGEmanager
is available through a global network of licensees,
distributors and resellers.
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