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MESSAGEmanager SOLUTIONS,
Australian Developer of Messaging and Communication
Solutions today announced a new standards-based platform
for deploying voice, speech and telephony applications.
MESSAGEmanager Voice is
based on VoiceXML Web-based mark-up languages designed
for establishing dialogs with callers over the telephone,
providing voice access to Web content and services using
speech recognition, text-to-speech, and audio prompts.
MESSAGEmanager supports all VoiceXML 2.0 tags and JavaScript
using native Microsoft XML and scripting engines.
Multiple applications
such as voice mail, auto attendant, IVR, Unified Messaging
and Communications can be supported simultaneously according
to calling number (ANI), called number (DNIS), line
number or date and time.
Access to analog, ISDN
and IP networks is provided by technology from Intel
Dialogic and Brooktrout. Conversation with the caller
is sustained via Speech Recognition (ASR) or telephone
keypad input (DTMF) supplemented with text to speech
technology.
MESSAGEmanager avoids
the problems associated with traditional legacy IVR
systems that rely on proprietary application development
environments, by leveraging internet technology infrastructure
such as Web Services, COM or OLE DB to back-end business
systems to deliver innovative speech driven solutions.
"Voice services implemented
with MESSAGEmanager are less costly and less complex
to develop, manage and maintain than proprietary systems
as they can be easily updated by internal IT staff with
HTML skills, and by distributing development and maintenance
costs across both Web and Voice, deliver rapid integration
into existing systems," according to Howard
Maylor, MESSAGEmanager Solutions Voice Product Manager.
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"Unlike
Captaris who recently sold off the CallXpress Voice
Product Line because of increasing costs, MESSAGEmanager
Solutions development strategy has focused on using
standard components such as SQL, .NET, IIS Server and
Voice XML to reduce costs and to enable us to deliver
cost effective voicemail, unified messaging, unified
communications and speech technology to our customers"
said
Ivor Livingston, MESSAGEmanager
Solutions CEO.
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"For
example MESSAGEmanager Voice Mail which runs on the
MESSAGEmanager Voice XML Platform, utilises the Desktop
Edition of Microsoft SQL for the mailbox message store.
MSDE places no limitation on the number of mailboxes
or number of messages stored and requires only two connections
- the MESSAGEmanager Voice Service and Management Tools
irrespective of the number of calls in progress".
"The
Management Tools employ MMC and .NET to enable the server,
mailboxes, PBX integration and scripts etc. to be configured
and managed locally or from any web browser. No access
to the corporate web server is required nor is Microsoft
licensing needed for the .NET framework,"
said Livingston.
MESSAGEmanager VoiceXML
Server is licensed by line and features Telephony, TTS
and ASR resources and runs on Pentium IV machines with
512 MB RAM, Windows 2000, Professional or Server, Windows
XP and Windows 2003 Server.
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