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"Through
speech applications that support the latest voice automation
standards and technologies, MESSAGEmanager
Solutions enables companies to accelerate speech self-service
across an organisation, and turn communications into
a core competitive advantage."
SEA works with MESSAGEmanager
Voice mail and Exchange Voice Mail or Domino Voice Mail
and is integrated with Active Directory and the Domino
Name and Address Book.
SEA includes a number
of superior search methods including department name,
given name, common short or nickname, surname, full
name of person, titles and/or department of person.
If the caller uses a wrong
title or department when saying a name, the system determines
if there is anyone with that name in another department
or with another title.
Where there is more than
one person with the same name (given, family or full
name), the system asks for clarification.
CLICK TO MEET (CTM)
CLICK TO MEET (CTM) is a solution for delivering voice,
video, and data collaboration, designed to help organisations
achieve their goals through communication, collaboration
and knowledge-sharing.
With CTM anyone can "attend"
a conference at any time, regardless of their location
whether it is at their desk, in a conference room or
on the road, anywhere there is an Internet connection.
"With the rollout of IP Telephony
and improvements in PC hardware, enterprises can now
add desktop videoconferencing for little cost,"
said Mr Livingston. "If VoIP is already rolled
out, the necessary network changes are in place to make
IP Video quality practical, and the costs required to
install and implement IP Video can often be justified
by a reduction in business travel."
Organisations can use
video to improve individual productivity. CEO's can
visit remote offices, distributed marketing teams can
better collaborate on marketing and advertising campaigns
and sales staff can visit more customers and provide
more timely sales presentations.
Sales presentations, customer
visits and other scenarios that benefit from emotions
and non verbal cues are fertile ground for videoconferencing
and can demonstrate a real ROI.
Research conducted at
UCLA found that only about 7 per cent of the emotional
content of a message is communicated through word choice.
The balance is communicated by non verbal actions such
as gestures and facial expressions (55 percent) and
verbal cues such as tone of voice and talking speed
(about 38 percent).
CTM integrates with Windows
Messenger, Live Communications Server (LCS), Outlook,
and Active Directory or alternatively, Sametime and
Domino Directory.
T.120 Data Collaboration
allows users to share applications and documents in
real time during a video conference. T.120 makes any
online conference a real-time interactive working session,
in which conference participants can view and share
presentations, spreadsheets, whiteboard illustrations,
documents, and other types of digital content. Security
includes Secure Documents: HTTPS support and encrypted
passwords.
CTM operates on a Windows based server delivering a
standards based non-proprietary solution that naturally
integrates with an organisations server based suite
of applications. The server can be centrally deployed
or distributed with Intelligent Linking™ to multiple
servers across geographic locations.
MESSAGEmanager Speech
Enabled Auto Attendant (SEA) and CLICK to MEET are scheduled
to ship with the upcoming release of MESSAGEmanager
and will be available through MESSAGEmanager Solutions
Partner Channel.
MESSAGEmanager Solutions
is exhibiting at CeBit2005 on the Microsoft Booth.
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