University of Sydney Union implements MESSAGEmanager solution for improved communication

The University of Sydney Union, which looks after with the non-academic areas of university life, has installed MESSAGEmanager Exchange Voice Mail, an expandable voicemail solution to improve the efficiency of communication for over 200 Union employees.

MESSAGEmanager is based on Intel hardware and VoiceXML software, which enables all voice mail and fax messages to be delivered directly to the employees mailbox and can generate outbound messages, or reply to messages received. As the campus is on a WiFi network, employees can also access their messages through handheld devices.

"MESSAGEmanager works with Outlook Web Access and Microsoft Exchange to provide us with a service an employee can use at work or home, or wherever they have access to a Web browser," said Lloyd Martin, IT Manager, Sydney University Union.

"One of the major benefits of this system is the ability to have faxes sent directly to employee's inboxes as this ensures that faxes do not get lost on shared fax machines," said Martin. "As the fax is in the employee's inbox and not floating around the office in hard copy format, employees are now assured that the faxes they receive will remain completely confidential."

"Another advantage is the use of the SMS serverwhich is a great way of notifying our members - who have opted in to the service - of daily special deals and last minute changes in programs.

"We also needed to make sure the messaging system did not have proprietary software which needed to be installed on employee computers. MESSAGEmanager is perfect as its standards-based meaning operating costs are kept down and business processes are maintained. We were also able to use our current Exchange Server instead of having a dedicated server."

The University of Sydney Union deals with the non-academic areas of the university, offering services to students including entertainment and activities, clubs and societies, development programmes, publications, art gallery, graduation services and student support services.

About MESSAGEmanager Solutions
Founded in 1982, MESSAGEmanager Solutions is the Australian based developer of MESSAGEmanager intelligent messaging (IM) and communication solutions. With over 20 years experience developing telex, fax, SMS, voice and IVR solutions. MESSAGEmanager Solutions has developed a reputation for innovation in technology aligned with real world business strategies.

MESSAGEmanager Solutions customers are located in Australia, Asia Pacific, Europe, USA and Africa across industries including financial services, construction, health, government, professional services, retail, transport and ICT.

More information www.mmanager.com