ACNielsen implements MESSAGEmanager for streamlined communications

Global marketing information company ACNielsen has implemented MESSAGEmanager Exchange Voice Mail. Based on VoiceXML, Microsoft Exchange, and media processing resources from Intel, MESSAGEmanager provides an expandable and affordable voice mail solution for over 500 employees at the company.

MESSAGEmanager allows emails, voice mails and faxes at ACNielsen’s Australian head office in North Ryde to be delivered directly into employees’ inboxes, providing a central point of communications retrieval.

“The MESSAGEmanager solution provided more compatibility with existing software on our network, and the many features it includes enables greater portability with remote offices and employees on the move,” continued MacDonald. “The fact that MESSAGEmanager Solutions is a Microsoft Gold Certified Partner reinforced our decision to select their products for ACNielsen’s head office.”

MESSAGEmanager Exchange Voice Mail is based on VoiceXML; a web based standard markup language for voice applications based on XML. This platform enables MESSAGEmanager to support virtually any telephony requirement and to be easily customised.

"Our previous voice mail system was a proprietary system that was expensive and out-of-date,” said Cameron MacDonald, Enterprise Messaging Administrator, ACNielsen Australia.

“MESSAGEmanager Solutions proved to be the most affordable upgrade solution available that could integrate voice mail, email and fax, dramatically increasing the productivity of our employees by simplifying the communications process.”

At ACNielsen, voice mail messages arrive as an email attachment in the user’s inbox. Clicking on the attachment enables the user to listen to the message on the PC speakers or the telephone handset. Messages can be forwarded to any internal or external email address, archived or deleted as standard mail items.

Incoming faxes are delivered directly into the receptionist’s mailbox as a mail attachment, and she then forwards the fax to the appropriate employee. Faxes are no longer missed and time is not lost sorting manually through paper faxes.

ACNielsen is the world's leading provider of market research, information and analysis to the consumer products and services industries. In Australia, ACNielsen provides extensive research services to government and public enterprise organisations.

“Training employees on MESSAGEmanager has been quick and intuitive, as the system is easily comprehended,” said MacDonald. “Our other office in Melbourne currently uses the fax component, however they are moving offices and changing their PABX, so there is a possibility that they will also implement MESSAGEmanager for Voice Mail. It’s more beneficial for us to operate off the same system.”

About MESSAGEmanager Solutions
Founded in 1982, MESSAGEmanager Solutions is the Australian based developer of MESSAGEmanager intelligent messaging (IM) and communication solutions. With over 20 years experience developing telex, fax, SMS, voice and IVR solutions, MESSAGEmanager Solutions has developed a reputation for innovation in technology aligned with real world business strategies.

MESSAGEmanager Solutions customers are located in Australia, Asia Pacific, Europe, USA and Africa across industries including financial services, construction, health, government, professional services, retail, transport and ICT.

More information www.mmanager.com

About ACNielsen
ACNielsen, a VNU business, is the world's leading marketing information provider. Offering services in more than 100 countries, the unit provides measurement and analysis of marketplace dynamics and consumer attitudes and behaviour. Clients rely on ACNielsen's market research, proprietary products, analytical tools and professional service to understand competitive performance, to uncover new opportunities and to raise the profitability of their marketing and sales campaigns.