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| New IP Telephony and Service Provider Certifications |
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In the last month MESSAGEmanager IP Fax Server Software has undergone interoperability testing in Avaya, Cisco and ShoreTel labs and on SIP Trunk Provider Networks to confirm our ability to deliver high performance, reliable and scalable fax transmission and reception on VoIP Networks and SIP Trunks.
Customers and partners benefit by having faster, more successful deployments knowing that we will work with Cisco, Avaya, ShoreTel and Telstra to resolve any issues concerning interoperability. |
New certifications include:
- Avaya Aura® Communication Manager 6.0.1
- Avaya Aura® Session Manager 6.1
- Cisco Unified Communications Manager 8.5
- ShoreTel Release 11.2
- Telstra SIP Trunks
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SIP Trunks, G.711 and T.38 Fax |
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MESSAGEmanager Solutions has been a strong advocate of T.38, the ITU standard for IP Fax. T.38 is the most reliable, best performing and cost effective transport for fax on IP Networks due to the safeguards inherent in the ITU standard.
Most IP Fax solutions implemented by MESSAGEmanager and our competitors are based on an IP LAN and a SIP or H.323 connected PSTN gateway at the edge of the IP Network. This made it easy to implement T.38 IP Fax because all we had to do was ensure the gateway supported T.38 and have the IP Fax server make IP Fax calls to the gateway. All that mattered was the performance on the local network and the gateway conversion from T.38 to T.30.
But in the last year, business savvy organisations have moved beyond on premise gateways to SIP trunking with a service provider. Australian carriers Telstra and Optus and some international counterparts, do not currently deploy T.38 gateways forcing them to handle fax traffic via G.711. G.711 is a voice transport technology that has been adapted to carry fax traffic. G.711 is more sensitive to network impairments such as packet loss, clock skew and latency as fax calls are transmitted as audio and any distortion or disruption of the tones during transit across the network negatively impacts the quality of the transmission.
In the last few months we have been extensively testing the reliability of G.711 Fax with Australian carriers Telstra and Optus. As both these carriers operate managed networks packet loss, clock skew and jitter were minimal resulting in reliable fax communications.
In SIP trunk environments MESSAGEmanager Fax should be configured to support T.38 with a fallback to G.711 to enable both T.38 and G.711 gateways to be supported.
The following SIP Trunk providers successfully integrate with MESSAGEmanager IP Fax.
- Telstra (TIPT) T.38 and G.711
- Optus G.711
- Symbio Networks T.38
- babyTEL T.38
- Broadsoft T.38
- BroadVox T.38
- Broadview Networks T.38
- Global Crossing T.38
- Node4 T.38
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| IPv6 Support |
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R1 supports IPv6 (Internet Protocol v6) in addition to IPv4. Due to the different addressing schemes, the IP Fax driver can be configured either for IPv4 only, for IPv6 only, or for two hybrid fallback modes – ipv4_preferred and ipv6_preferred. Existing licenses will support IPv6.
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| TLS Ensures Secure Microsoft Office 365 and Google Apps Connectivity |
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Transport Layer Security (TLS) has been added to the SMTP gateway to secure the transmission of documents between MESSAGEmanager and environments such as Office 365 or Google Apps. TLS provides strong authentication of both parties in a communication session, strong encryption of data in transit between them and verification of the integrity of that data in transit over the Internet.
With the TLS enhanced gateway Microsoft Office 365 users can send and receive fax and SMS messages from Smartphones, Office Desktop applications, Exchange and Google Apps. |
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Office 365 Fax and SMS Connector |
Google Apps Fax and SMS Connector |
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| New SQL Architecture for MESSAGEmanager Fax, SMS and Information Delivery |
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| MESSAGEmanager queues have historically been stored in dbf files. R1 queues are now stored in SQL format and message attachments stored as blobs. MESSAGEmanager includes SQL Express Win 2008 R2 which supports 10GB per database. |
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Multiple servers can share one queue, resulting in improved disaster recovery configurations.
The new architecture supports SQL clustering, replication and mirroring.
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| Event Hook for Equitrac |
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The SentFax Event Hook (SentFax.dll) has been enhanced to support the Equitrac billing import utility which reads in the file records and posts the transactions to the Equitrac Accounting Server.
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| MESSAGEmanager runs on Cisco ISR Routers |
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Cisco Integrated Series Routers (ISR) also known as Unified Computing Express (UCS) include a built-in VMware ESXi engine which provides the facilities to support MESSAGEmanager.
Installing MESSAGEmanager Software on Cisco ISR Blades leverages existing Cisco resources and infrastructure and lowers total ownership costs. |
| ERP Integrations |
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R1 integrates with popular ERP applications Pronto and Oracle Financials via Create!Fax.
Create!Fax breaks up single batch jobs into individual jobs, before determining whether it is an e-mail, fax or to be sent to a printer. It then adds print headers in the case of fax and converts it into a format that can be received and faxed by MESSAGEmanager.
New Connectors are also available for TechnologyOne and SAP Business One.
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| Internationalised Outlook Add-in and Gateway |
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- Internationalisation of fax numbers allows users in remote locations to use local phone numbers when sending via a centralised gateway.
- Improved performance for large Contact databases using new autocomplete address.
- New Forward to Fax feature on the Message tool bar enables faxes received as e-mail to be easily forwarded to fax.
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| Toshiba Fax Connector |
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The Toshiba Fax Connector allows users of Toshiba Multifunction Devices to send and receive faxes with MESSAGEmanager.
Toshiba EBX and EB3 devices are supported with Meta Scan Enabler. Sending a fax from a Toshiba MFD via MESSAGEmanager is easy. You enter the destination fax number or select from the local device address book. You can include a cover sheet or use a personal network cover page template (requires access to Active Directory).
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Notification of the success or failure of the transmission is sent to the user’s mailbox (if the senders reply e-mail address can be identified from Active Directory) or printed on the MFD.
Incoming fax documents are received by MESSAGEmanager and can be routed and printed on Toshiba MFDs or to avoid sensitive data being delivered to common workspaces, to a user mailbox, folder or directory.
Toshiba devices that offer scanning and have a fax button can send faxes via MESSAGEmanager by addressing the fax to faxnumber@fax.mmanager.com (84488857@fax.mmanager.com). |
Integrating MFDs with MESSAGEmanager is far more cost effective than deploying MFDs with analog modems on PSTN lines. The Toshiba integration adds to the growing list of supported MESSAGEmanager MFD integrations which includes Canon, Konica Minolta, Fuji Xerox, Ricoh and HP.
Konica Minolta Fax Connector
The Fax Connector now supports USB connected proximity card readers supplied with PSES-FmP, and single logon authentication using My Panel Manager.
Additional capabilities have been developed to enhance closer integration with Konica Minolta devices using authentication options. Konica Minolta developed Page Scope Enterprise Suite – Followme Print (PSES-FmP) allows roaming user profiles via My Panel Manager. These are configured with predefined user credentials to streamline authentication on the device, the end user experience is single logon. As PSES-FmP supports a range of USB card readers, the authentication process is seamless and efficient. Once authenticated the end user simply accesses the web browser on the device, enters fax details and scans the document. Status notifications can be sent to the authenticated users mailbox on success and failure if desired.
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| SAP Certified Integration Update |
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The MESSAGEmanager SAP Connector has recently completed testing in SAP Labs and certified to comply with the new NetWeaverTM BCSMTP 6.40 Integration.
MESSAGEmanager provides a seamless interface to SAP business applications for delivery of business documents by:
- T.38 IP and T.30 Public Switched Network Fax
- SMS to GSM, CDMA and TDMA phones and pagers via GSM modem or Short Message Peer to Peer (SMPP)
- E-mail in PDF, TIFF or native format
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| New Fax Traffic Reports |
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R1 includes new Fax Usage Statistics including:
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- Outbound Capacity:
Percentage of outbound capacity used.
- Inbound Capacity:
Percentage of inbound capacity used.
- Combined Capacity:
Percentage of total capacity used.
- Outbound seconds:
Total number of seconds spent transmitting.
- Inbound Seconds:
Total number of seconds spent receiving.
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- Total Seconds:
Total number of seconds spent both transmitting and receiving.
- Outbound Peak:
Maximum number of simultaneous outbound channels during the current interval.
- Inbound Peak:
Maximum number of simultaneous inbound channels during the current interval.
- Combined Peak:
Maximum number of simultaneous channels (both inbound and outbound) during the current interval.
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| New T.38 IP Fax Interoperability |
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 Cisco Unified Communications 500 Series for Small Business
Audiocodes Mediant BRI 600
Panasonic
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- KX-NCP500AL/KX-NCP1000AL - Version 4.10 and above. SIP support.
- KX-TDE200AL - Version 4.10 and above. SIP support.
- KX-TDE600AL - Version 4.10 and above. SIP support.
- Licensing: each fax channel on MESSAGEmanager requires one SIP trunk license on the Panasonic.
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| End of Life |
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We are calling it a day for the following:
- Server Support for Windows XP
- Diva Fax Boards
- Brooktrout Fax Board Driver versions 6.1.x and earlier
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